Reporting an Outage

Before reporting a problem, follow the steps below — they often help restore the connection quickly and speed up service:

1. 1

   Check if the problem occurs on only one device. If so, try reconnecting to Wi-Fi or testing another device.

2. 2

   Check power and cables: make sure the router (and ONT for fiber) are connected, and all plugs are properly seated.

3. 3

   Restart your equipment: disconnect the router (and ONT) for 30 seconds, turn on the ONT first, after 60s turn on the router, and wait 2–3 minutes.

4. 4

   Check the LEDs: PON/DSL — solid green = signal OK, blinking/red/off = line problem. Internet/WAN — solid green = online.

5. 5

   Test a wired connection: connect a device via LAN cable to the router. If it still doesn't work — the issue is not Wi-Fi.

6. 6

   If the Internet still doesn't work — report the outage. Have your customer number or PESEL and installation address ready.