Hi — you're in the right place.
We’ll help you choose services perfectly suited to your needs — clearly, honestly, and with no hidden costs.
Call or write — we’ll immediately suggest the most beneficial options.
Order services+48 883 334 124Mon–Sun 8:00 AM – 9:00 PMCustomer Service / Report an Outage
Have questions about your active contract, need to report a fault, or want to order new services? Netia provides three contact lines — choose the number that fits your case.
Technical helpline 24/7 (Support for existing customers, complaints)
+48 793 800 300
24/7, 7 days a week
Report outages of Internet, TV and mobile services. The agent will check line status and issue a ticket number. Have your contract number or PESEL and installation address ready.
Contact a Netia Representative (Ordering new Internet and TV services)
+48 883 334 124
Mon–Sun: 8:00 AM – 9:00 PM
Sales consulting — new contracts, plan changes, tariff matching. Languages: Polish, English, Ukrainian. Available for new and existing Netia customers.
Netia landline helpline (Support for existing customers, complaints)
+48 22 711 11 11
Available 24/7
Netia's standard landline number — an alternative to the mobile helpline, useful when calling from a home phone or when 793 800 300 is busy.
Who we are
We are an authorized Netia partner. We assist you at every stage — from choosing the offer to activating the services. We share the most advantageous options, and thanks to our configurator, you can easily create your ideal package.
What makes us stand out
Support at every stage
We oversee the process from order to service activation.
Clear and straightforward offers
We recommend genuinely cost-effective solutions — with no hidden fees.
Transparent channel list
Quickly check what's included in each TV package.
Offer configurator
Choose your Internet speed, TV package and add-ons yourself — see prices and create the best configuration for your needs.
Contact — FAQ
+What are the hours for new contract inquiries?
Partner sales (+48 883 334 124) is open daily 8 AM–9 PM CET, including weekends. Call outside hours and we'll ring you back the next business morning. SMS and online forms are accepted 24/7.+Which languages are supported?
Consultants speak Polish, English, and Ukrainian. For other languages we route to a specialist — mention your preference at the start of the call or in the SMS.+Can I report an outage on the sales number?
No. Technical support and outages are handled by a separate Netia hotline: +48 793 800 300 (24/7). +48 883 334 124 is the partner sales line — new customers, package changes, advice. See /awaria for outage reporting details.+How fast do you call back after an SMS?
Standard response is 30 minutes to 2 hours during business hours (8 AM–9 PM). After hours the SMS queues — a consultant calls in the morning of the next business day, usually by 10 AM.+Can I visit a Netia store in person?
Yes. A list of 20+ Netia stores in Poland with addresses, opening hours, and phone numbers is at /pomoc/lista-salonow. Stores serve both new and existing customers — you can sign a contract, collect documents, or swap hardware on-site.
Last updated: