Fees for Netia services are charged from the date of Internet installation or activation of the selected services. The first invoice may cover a period proportional to the number of days remaining until the end of the month.
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Frequently Asked Questions
Quick and concise: technical and sales answers.
How to order Netia services – Fixed Internet, 4K TV, Mobile services?
Ordering Netia services is simple! To order super-fast Netia Internet, 4K TV or Mobile, call 883-334-124 or send an SMS. You can also configure your package here. We offer fibre Internet up to 2 Gb/s, over 190 4K TV channels and 5G Mobile. Installation even on the next business day!
Was this answer helpful?Can I order Netia Internet via SMS?
Yes! Simply send an SMS to 883-334-124 asking about the availability of fast Netia Internet at your address. We’ll call you back and help you configure the best package. You can also check the offer here.
Was this answer helpful?How can I check Netia Internet availability at my address?
Check the availability of Netia fixed Internet by calling 883-334-124 or sending an SMS. We will immediately confirm whether our stable Netia fibre Internet up to 2 Gb/s is available at your location. We use various technologies (CU, PON, HFC, ETTH), which means the coverage of our fixed services has significantly expanded. We already cover over 60 cities across Poland! You can check the price and available options here.
Was this answer helpful?How long do I have to wait for Netia Internet installation?
Netia Internet service is usually installed on the next business day or on a date of your choice! After ordering via 883-334-124, the local installation company will contact you within 24 hours. We install Netia fibre Internet express – usually already on the next business day.
Was this answer helpful?How much does Netia Internet installation cost?
Netia Internet installation costs 79 PLN (gross), however there are sometimes promotions that waive the activation fee. In that case, fibre installation, Wi-Fi router and service activation cost 0 PLN. Call 883-334-124 or check the prices of individual services here and order cheap Netia Internet with no hidden fees!
Was this answer helpful?How long does Netia Internet installation take?
Installation of Netia fixed Internet takes about 1–3 hours. It all depends on the technology used and the condition of the cabling in the customer’s home/flat. The technician will bring the line into the premises, connect the Wi-Fi router, configure the connection and test Internet stability. After installation you can start using Netia services right away!
Was this answer helpful?What are the contract terms for Netia Internet?
As standard, Netia offers flexible contracts: no-commitment, 12-month or 24-month contracts with promotional prices for fibre Internet and 4K TV. You can check the offer here or call 883-334-124 to choose the best option for you.
Was this answer helpful?Does Netia have an offer for students?
Yes! For students, Netia launches special offers in September–October with a short 9-month commitment, perfect for the academic year. This way every student can enjoy convenient access to Netia Internet without a long-term contract. You can check offer availability here.
Was this answer helpful?Can I test Netia Internet?
Yes! When ordering through our website, you can test the services during a 14-day trial period. If you cancel within 14 days, you will not incur any costs. So if you do not trust us yet, test our Netia Internet risk-free! Full portfolio is available in the service configurator :)
Was this answer helpful?Is there a discount for combining Netia Internet with TV?
Usually bundled offers are cheaper overall, so it’s worth considering taking all services from one operator. With us, you can add 4K TV to Internet already from +5 PLN. Check the offer configurator and choose the best solution for you.
Was this answer helpful?Why choose Netia Internet?
Netia Internet is super-fast, stable fibre Internet up to 2 Gb/s with no limits! Unlimited data transfer, Wi-Fi router included at no extra cost, installation often already the next day. We have a flexible offer — looking to save, or prefer a short contract? We’ll surely find something for you :)
Was this answer helpful?What speeds does Netia Internet offer?
Netia fixed (fibre) Internet is available in several options: 300 Mb/s, 600 Mb/s, 1 Gb/s and 2 Gb/s! Stable Internet for 4K streaming, online gaming and remote work. To check availability and speeds of Netia Internet, call or text: 883-334-124.
Was this answer helpful?Does Netia Internet have data limits?
NO! Netia fixed Internet comes with unlimited data transfer. Fibre Internet without restrictions — download, stream and play with no limits!
Was this answer helpful?What is Netia fibre Internet?
Netia fibre Internet (technology: PON) is the most modern — super-fast, stable Internet delivered via fibre-optic cable. Speeds up to 2 Gb/s, minimal latency, ideal for 4K and gaming.
Was this answer helpful?Will I get a Wi-Fi router from Netia?
Yes! A Wi-Fi router is included in the price of Netia Internet. We offer several routers depending on the available technology and chosen promotion. For the convenience of all household members, each device has Wi-Fi as standard and four Ethernet ports. The installer will bring the device on the day of service installation.
Was this answer helpful?Can I use my own router with Netia Internet?
Yes, you can connect your own router to Netia fibre Internet. However, this is not the recommended solution, and incorrect configuration attempts may cause service issues — but if you really need it, feel free to use your own device.
Was this answer helpful?Can I have a static IP address with Netia Internet?
Yes! Netia Internet offers a static public IP option for a small extra fee. It’s useful for remote work and home servers, but ask about service availability at 883-334-124.
Was this answer helpful?Does Netia have 5G mobile Internet?
Yes! Netia Ultra 5G mobile Internet – fast wireless Internet for home. 5G router without cables, installation in 15 minutes! This is a solution offered in locations where Netia fixed services are not yet available, as an alternative or an additional service for people who travel frequently. You can check fixed Internet availability by calling: 883-334-124.
Was this answer helpful?Does Netia Internet support IPv6?
Yes, modern Netia fibre Internet supports IPv6. Fast Internet with the latest standards.
Was this answer helpful?How can I boost Wi-Fi with Netia Internet?
Netia offers Wi-Fi extenders and Mesh systems that improve coverage and stability of Internet throughout your home. It’s an ideal solution if you have a large flat, a house or multiple floors.
Was this answer helpful?How can I change my Netia Internet speed?
To change the speed of your current Netia Internet, visit the nearest store or call the customer service office. You can find the phone number on our website in the Contact section.
Was this answer helpful?Can I add 4K TV to Netia Internet?
Yes! It would be a shame not to take advantage of it. You can add 4K TV to fast Netia Internet at any time, but it’s most beneficial when placing an Internet service order. We offer over 190 TV channels, a 4K set-top box, the Netia GO mobile service and much more. To check available packages, contact us by phone or see the service configurator.
Was this answer helpful?What TV packages does Netia offer?
Netia cable TV includes three main packages (S / M / L) and additional thematic packs. Over 190 channels, including 4K channels. You can check the channel list here: https://uslugi-netia.pl/pl/kanaly-tv
Was this answer helpful?Does Netia offer 4K channels?
YES! Netia 4K TV includes Ultra HD channels — sports, movies, nature and selected premium channels. To receive them, you need a 4K set-top box, which you will get when the TV service is installed.
Was this answer helpful?How many channels does Netia TV have?
Netia TV offers more than 190 channels, including many in HD and several in 4K. You can check the full channel list here: https://uslugi-netia.pl/pl/kanaly-tv
Was this answer helpful?Can I watch Netia TV on several TVs?
Yes! Multiroom in Netia TV lets you use up to 3 additional set-top boxes. Each household member can watch something different at the same time. You can ask for details during a call with our specialist at 883 334 124.
Was this answer helpful?Can I watch Netia TV on my phone?
YES! The Netia GO app lets you watch Netia TV on your smartphone, tablet and laptop. Live channels, movies, series and restart-TV — all in one place.
Was this answer helpful?What is Netia GO?
Netia GO is an app that allows you to watch Netia TV on mobile devices and computers. It offers live channels, a VOD library and features like rewind and watch-from-the-beginning.
Was this answer helpful?On which devices does Netia GO work?
The Netia GO app works on smartphones and tablets (Android, iOS), computers via a web browser, and selected Smart TVs — including Android TV, Apple TV and Chromecast.
Was this answer helpful?On how many devices can I watch Netia GO at the same time?
Netia GO lets you watch Netia TV simultaneously on 3 devices within one account.
Was this answer helpful?Can I record programs on Netia TV?
Yes! The recording service in Netia TV allows you to save selected programs, movies and series to watch later at a convenient time. Recordings are stored in the cloud, so they don’t take up space on your device. There are two options available: Giganagrywarka Basic and Maxi. You can find details in the product descriptions on our website.
Was this answer helpful?What additional TV packages does Netia offer?
Netia TV offers additional thematic packages such as: Sports, Movies & Series, Kids, Adults and the Ukraine package. You can check availability and prices in our service configurator.
Was this answer helpful?Are there sports channels in Netia TV?
Yes! Netia TV offers numerous sports channels, including Eleven Sports, Canal+ Sport and Polsat Sport. You can find the full list of sports channels in the “Channel list” section.
Was this answer helpful?Does Netia offer HBO and HBO Max?
Yes! The HBO package is available in Netia TV along with access to HBO Max. It’s a perfect option for fans of premium movies and series.
Was this answer helpful?Does the Netia set-top box support Netflix?
Yes! Netia set-top boxes — Evobox 4K and Soundbox 4K — have built-in streaming apps, including Netflix and Disney+. This way you can use VOD platforms without extra devices.
Was this answer helpful?Can I watch Netia TV without a set-top box?
Yes! You can watch Netia TV without a set-top box using the Netia GO app on Smart TV (Android TV, Apple TV) or mobile devices. Remember that the main 4K TV package requires the use of a set-top box.
Was this answer helpful?How can I change my Netia TV package?
To change your Netia TV package or add extra channels, contact our Customer Service or visit the nearest store. The consultant will help you choose the right package.
Was this answer helpful?Does Netia TV have parental control?
Yes! Netia TV offers parental control — you can set a PIN lock for selected channels or content. This way children have access only to safe content.
Was this answer helpful?What Mobile plans does Netia offer?
Netia Mobile offers subscriptions with unlimited calls, SMS and large data packages. Various GB options are available depending on your needs. You can find details in the service configurator or during a call with a consultant.
Was this answer helpful?Does Netia Mobile support 5G?
Yes! Netia Mobile uses the Plus network infrastructure, thanks to which it supports fast 5G mobile Internet. It is an ideal solution for people who need the highest-available mobile Internet technology on their phone.
Was this answer helpful?Which network does Netia Mobile use?
Netia Mobile operates on the Plus network infrastructure — you use 4G LTE and 5G coverage across Poland.
Was this answer helpful?Does Netia Mobile have EU roaming?
Yes! Netia Mobile offers free roaming in the European Union — you can call, text and use the Internet just like in Poland, within your subscription limits.
Was this answer helpful?Does Netia Mobile offer eSIM?
Currently Netia Mobile does not support eSIM. Only traditional SIM cards are available.
Was this answer helpful?How can I change my Netia Mobile plan?
To change your tariff plan in Netia Mobile, contact the Customer Service Office or visit the nearest Netia store. The consultant will help you choose a suitable data package or a higher subscription.
Was this answer helpful?Does Netia offer a landline phone?
Yes! Netia offers a landline phone service as an add-on to Internet and TV. It is a perfect solution for people who still use home phone calls.
Was this answer helpful?Can I keep my landline number in Netia?
Yes! You can transfer your existing landline number to Netia without any issues. Number portability is carried out between operators at your request.
Was this answer helpful?Do I need a phone line to use Netia Internet?
No — Netia fixed Internet works completely independently of a landline phone. The phone is an additional service and is not required to use the Internet.
Was this answer helpful?How does Netia landline phone work?
Netia landline works with VoIP technology — calls are made over the Internet. This ensures very good call quality and unlimited calls in selected plans.
Was this answer helpful?How can I pay Netia bills?
You can pay your Netia bills via bank transfer, by payment card in Netia Online, by direct debit, at the post office or at bank branches.
Was this answer helpful?What is Netia e-Invoice?
e-Invoice is an electronic version of your Netia bill, sent to your email address instead of in paper form. It’s a convenient, fast and eco-friendly solution.
Was this answer helpful?How can I activate e-Invoice in Netia?
If you’re just placing an order, you can choose e-Invoice during the call, and if you are already a customer — to activate it, log in to Netia Online and go to account settings. There you can enable electronic invoices that will be sent to your email address. You can also visit the nearest store or call the Customer Service Office.
Was this answer helpful?What is direct debit in Netia?
Direct debit is an automatic way of paying Netia bills — funds are taken from your bank account on the due date. Thanks to this you don’t have to remember to make manual transfers.
Was this answer helpful?Does Netia charge for paper invoices?
Yes — if you choose a paper invoice, you may lose the available e-Invoice discount. To reduce your subscription cost, it’s worth activating e-Invoice in Netia Online or during a call with a consultant.
Was this answer helpful?What if I’m late with my Netia Internet payment?
If your payment is late, Netia sends a reminder via SMS or email. For longer delays, interest may be charged or services may be temporarily suspended. To avoid interruptions, pay your bill as soon as possible or contact the Customer Service Office.
Was this answer helpful?How can I check the payment status for Netia services?
To check your payment status, log in to Netia Online and go to the “Invoices and payments” tab. There you will find your balance, payment history and upcoming due dates.
Was this answer helpful?What can I do with an overpayment in Netia?
If you have overpaid for Netia services, you can request a refund to your bank account or leave it to be settled in subsequent months. You can find details in Netia Online or by contacting the Customer Service Office.
Was this answer helpful?How can I get a duplicate Netia invoice?
To receive a duplicate Netia invoice, log in to Netia Online and go to the invoices section. There you can download a copy of any invoice. If needed, contact the Customer Service Office.
Was this answer helpful?From when are Netia Internet fees charged?
Does the price of Netia Internet increase after the promotion?
After the promotional period ends, the subscription may increase according to the contract terms. Before the promotion ends, Netia often proposes new loyalty offers — it’s worth contacting the Customer Service Office to extend your contract on favourable terms.
Was this answer helpful?How can I report a Netia Internet outage?
You can report Netia Internet outages by calling the technical hotline: 22 711 11 11 / 793 800 300. Technical support is available 24/7.
Was this answer helpful?How can I check the status of my Netia Internet repair?
You can check the repair status by calling Netia’s technical hotline: 22 711 11 11 / 793 800 300. The consultant will provide information about the progress of your ticket.
Was this answer helpful?How long does it take to repair a Netia Internet outage?
The standard repair time for outages in Netia is up to 48 business hours. Many issues are resolved faster — often even on the same day. You can get exact information from the technical hotline.
Was this answer helpful?Does Netia offer remote technical support?
Yes! Netia consultants can perform remote diagnostics of issues with Internet, TV and mobile services. Just call the technical hotline: 22 711 11 11 / 793 800 300.
Was this answer helpful?Does Netia technical support work 24/7?
Yes! Netia’s technical hotline operates 24 hours a day, 7 days a week. You can report outages or get technical help at any time.
Was this answer helpful?How can I contact Netia Customer Service?
To contact Netia Customer Service, visit the “Contact” section. If you’re already a customer and need support regarding existing services, call the Customer Service Office. If you need to order Internet, TV or another product from our portfolio, call 883 334 124.
Was this answer helpful?What are Netia hotline working hours?
The technical-support hotline operates 24/7, while the sales hotline for ordering services at 883 334 124 is available from 8:00 to 21:00, 7 days a week.
Was this answer helpful?Does Netia compensate for long outages?
Yes — in the case of long-lasting outages, you can file a complaint and apply for a bill reduction or compensation. Details are determined by the Customer Service Office after verifying the ticket.
Was this answer helpful?How can I move my Netia Internet to a new address?
Are you moving? You can transfer Netia fixed Internet and 4K TV to your new address. Call 883 334 124 — we will check the possibility of transferring the service and its availability at your new location.
Was this answer helpful?How can I transfer a Netia contract to another person?
You can perform a contract assignment by submitting the appropriate request. To check details and start the process, contact the Customer Service Office or visit the nearest Netia store.
Was this answer helpful?How can I update my personal data in Netia?
To update your personal data, log in to Netia Online and go to the “My data” section. There you can change your address, phone number, email address and other data linked to your account. You can also call the Customer Service Office for more guidance.
Was this answer helpful?How can I extend my Netia Internet contract?
To extend your Netia Internet contract, visit a store or call the hotline. The consultant will present available loyalty promotions and help you choose the best option for your current needs.
Was this answer helpful?How can I cancel Netia services?
To cancel Netia services, submit a termination notice in a store or contact the Customer Service Office. The consultant will explain the entire process and inform you about the required documents.
Was this answer helpful?What is the notice period in Netia?
The standard notice period for Netia services is 1 month, counted to the end of the billing period. Details are always included in the contract.
Was this answer helpful?Can I terminate my Netia contract early?
You can terminate your Netia contract early, but this usually involves an early termination fee resulting from the promotion terms or contract commitment period. You can find details in your contract or by calling the hotline.
Was this answer helpful?What should I do with Netia equipment after the contract ends?
You can return the device only by sending it back to us. You should do this within 14 days from the date services are stopped. Sales stores do not accept equipment returns. Under the contract, the customer bears the cost of returning leased equipment. You can send it in two ways: by ordering a courier at a competitive price — simply go to https://zwroty.furgonetka.pl/netia. You can also send the device yourself to: Netia S.A., Centrum Logistyczne, InterPhone Service Sp. z o.o., ul. Inwestorów 13, 39-300 Mielec.
Was this answer helpful?What are Netia standard contract terms?
Standard Netia contracts usually last 24 months for promotional offers. Shorter or no-commitment contracts are also available — their availability depends on the selected service and current offer. Current terms are shown in the offer in the “Offer configurator” section.
Was this answer helpful?Is Netia Internet available in Kraków?
YES! Super-fast Netia Internet is available in many districts of Kraków. Check availability and adjust the service to your needs by calling 883 334 124.
Was this answer helpful?Are Netia services available in Tarnów?
Yes. Netia Internet is available in many locations in Tarnów. To check availability and tailor the service, call 883 334 124.
Was this answer helpful?Can I order Netia fibre Internet in Nowy Sącz?
Yes. Netia Internet is also available in Nowy Sącz. You can check coverage and adjust the offer by calling 883 334 124.
Was this answer helpful?In which cities of Małopolska is Netia available?
Netia Internet is available in many cities of the Małopolskie voivodeship — among the larger cities: Kraków, Tarnów, Skawina, Wieliczka, Olkusz and Chrzanów. To check coverage at your address, it’s best to call 883 334 124 — availability verification is free and takes just a few minutes.
Was this answer helpful?Is Netia the fastest Internet in Katowice?
Yes. Netia fixed Internet is available in many districts of Katowice, and in some locations maximum speeds reach up to 2 Gb/s. To check availability of the fastest variants, call 883 334 124.
Was this answer helpful?Does Netia offer Internet in Gliwice?
Yes. Netia fixed Internet is available in many locations in Gliwice. To check availability and tailor the service to your address, call 883 334 124.
Was this answer helpful?Does Netia offer fixed Internet in Olkusz?
Yes. Netia fixed Internet is available in Olkusz. To check whether your building is within coverage, call 883 334 124.
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